Service Terms and Conditions

Livingstone’s Adventure
TERMS & CONDITIONS

RATES ARE QUOTED
• All rates quoted are in UNITED STATES DOLLARS.
• Although rates quoted are in US Dollars as indicated above, the Zambian Kwacha as legal tender in Zambia will be accepted for quotations and payments. All quotations in Zambian Kwacha will only be valid for 15 days after the date of the quotation. For payments in Kwacha, the US Dollars amount will be converted using the prevailing Bank of Zambia midrate on the day of the activity.
• Rates quoted are subject to availability.

RATE CHANGES
• The continued volatility in the international price of fuel has a direct impact on the cost of operating activities which could result in an immediate increase in rates without prior notice. Should this occur it will be formally communicated to all agents.
• Livingstone’s Adventure (the company) reserves the right to change any of the rates without prior notice should any other operating costs increase.
• For Helicopter and Microlight activities, an extra US$ 6.00 per person will be charged for the Civil Aviation Authority (CAA) Passenger Safety and National Airports Corporation fees.
• Rates quoted for confirmed bookings will be honoured.

RATES INCLUDE
• 16% VAT.
• Return road transfers from the Zimbabwe/Zambian border crossing, from accommodation venues in Livingstone and from the Minor Hotels Falls Resort.
• Meals or snacks and beverages where indicated on relevant activities.
• Video footage and images where indicated for Bundu Rafting activities.
• African Queen Sunset Cruise where indicated for Bundu White Water Rafting activities.
• Park entry fees that may be levied.

RATES EXCLUDE
• Curio shop purchases.
• Images and/or video footage of Microlight and Helicopter Flights.

PAYMENT
• Livingstone’s Adventure reserves the right to accept and confirm bookings at their discretion.
• Bookings will be confirmed upon receipt of a 50% deposit payment or a completed signed credit authorisation form.
• Full prepayment is due 14 days prior to the activity.
• Livingstone’s Adventure accepts VISA and Mastercard cards.

GROUP BOOKINGS/FUNCTIONS
• All booking detail must be confirmed in writing.
• All changes to bookings i.e. dates, number of visitors, activity details etc. must be notified in writing.
• Livingstone’s Adventure reserves the right to cancel or release any provisional bookings should the applicable payments not be made to secure the booking.

CANCELLATION POLICY
• A 100 % cancellation fee will be charged if the booking is cancelled 7 days prior to the activity.
• A 50 % cancellation fee will be charged if the booking is cancelled 14 days prior to the activity.
• All No-Shows will be addressed the day after the activity has taken place.

EXCEPTIONS TO THE CANCELLATION POLICY
• Medical reasons require proof thereof in the form of a medical certificate.
• Delays in travel due to technicalities beyond control require relevant proof thereof.
• Bereavements
• Any other exceptions not listed must be presented in writing to the Managing Director for consideration.

CHILDREN
• Discounted children’s rates apply to relevant African Queen / African Princess and Victoria Falls River Safari activities.
• Children under 4 years of age are free of charge for relevant African Queen / African Princess and Victoria Falls River Safari activities.
• Children must be accompanied by a parent / guardian who must sign any relevant indemnities on their behalf.